Listening is an important aspect of verbal communication. Success of verbal communication process majorly depends on the efforts and skills of the listener. Basis of effective verbal communication is good listening skills. Listening is based on the theory of reciprocity.
Active listening requires the listener to hear the words and identify the feelings associated with the words.
Effective listening is accomplished through constant effort. According to research, we understand only about one-half of what we hear. After a period of two months we recall only about one-quarter of what we heard. Mentors should be able to understand the speaker from his or her point of view.
Understanding of communication process
Various aspects of communication
Guidelines for communication
Essentials of active listening
Ways to improve active listening skills
Hearing Vs Listening
Practical implication of listening in our everyday life